1. Scope of Representation

You are retaining Winton & Hiestand Law Group, PLLC (“Firm”) to represent you regarding claims arising from Spectrum’s “Broadcast TV Surcharge” billed in connection with your cable television service in Kentucky. We will investigate, prepare, and pursue your claims, which may proceed in individual arbitration under Spectrum’s customer Terms of Service and/or in court, as appropriate. We may also seek class or collective relief if permitted by law or by the applicable forum; however, class arbitration may be unavailable under Spectrum’s Terms, and we cannot promise class treatment.

This Agreement does not cover appeals, judgment collection, or unrelated legal matters unless we later agree in writing.

2. Fee Arrangement

Our fee is contingent on recovery. If there is no recovery, you owe no fee.

Individual recovery (arbitration or court): Our fee is forty percent (40%) of the gross amount recovered for you, before costs are deducted. Because the fee is calculated on the gross recovery, it is not reduced by taxes or expenses you may owe from your share.

Court‑approved class/common fund recovery: Any fee for class‑wide relief requires court or arbitrator approval. We will typically request a percentage of the fund (which courts have approved up to 40% in appropriate cases) plus reimbursement of costs.

Statutory attorney’s fees: Where a court rule or statute allows for fee‑shifting (e.g., the Kentucky Consumer Protection Act), we may apply for those fees. If a court/arbitrator awards fees, our compensation will be the greater of: (a) the percentage above (for individual recovery) less any awarded fees applied to our time, or (b) the awarded fees themselves. We will not collect a double recovery of fees.

3. Costs and Expenses

We will advance reasonable litigation/arbitration costs (e.g., filing fees, service, transcripts, expert/consultant fees, travel, postage/copies, mediator/arbitrator fees). If there is no recovery, you owe no costs. If there is a recovery, our fee is calculated as described above, then costs are reimbursed from your portion of the recovery, unless a court/arbitrator orders otherwise.

4. Arbitration, Mass‑Administration, and Bellwethers

You authorize the Firm to file your claim in the AAA Consumer Arbitration forum (or other required forum), to propose appropriate administrative protocols (e.g., batching, staged/bellwether proceedings), and to negotiate logistics that increase efficiency while protecting your rights. You acknowledge that class arbitration may be unavailable and that your claim may proceed on an individual basis.

5. Client Duties

You agree to: (a) be truthful and responsive; (b) preserve relevant records (bills, emails, account notices); (c) assist with information, documents, and testimony; (d) keep contact information current; and (e) not post case‑related information on social media without our approval.

6. Multi‑Client Representation; Conflicts

We represent many Kentucky consumers with similar claims against Spectrum. We do not foresee a present conflict, but issues can arise (e.g., settlement allocation). You consent to our simultaneous representation of other clients with similar claims against Spectrum. We will not advocate a position for one client that is directly adverse to another in the same matter. If an unwaivable conflict arises, we may withdraw from representation of one or more clients consistent with the Rules.

7. Confidentiality and Communications

We will keep your information confidential. You authorize us to communicate via email, portal, or text with reasonable safeguards; you may opt out of any channel. You consent to the Firm’s limited use of vendors (e.g., e‑discovery hosts) subject to confidentiality agreements.

8. Settlement Authority

We will consult you on all settlement offers and will not settle your claim without your informed consent. For any court‑approved class/common fund resolution, we will follow the governing approval process and notices.

9. No Guarantee; Professional Judgment

We have made no promises about outcome. Any estimates are opinions, not guarantees.

10. File Retention; Termination

Either party may end the representation as permitted by the Rules. If we withdraw, it will be for good cause (e.g., non‑cooperation, conflict) and with reasonable notice. We retain the file for at least five (5) years after closure and then may securely destroy it absent your written request for delivery.

11. Entire Agreement; Modifications

This is our entire agreement for this matter and may be modified only in a signed writing.